Did you receive damaged/wrong items?
Firstly we would like to apologize for the damaged/wrong delivery. This is not how we want to provide our service.
In order to solve this as good as possible it would help us a lot if you could send us some photos of the damage/wrong item and the packaging or a short video via chat, WhatsApp or to firstname.lastname@example.org. This is important so that we can determine the cause of the problem and ensure that we can provide you with an appropriate solution.
Generally, if you have a complaint about our products or services, you can contact us at anytime. You will receive a substantive response from us within 14 days of receiving your complaint. If you disagree with the proposed solution or if we cannot come to an agreement, you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).