At Furnicher, we are committed to providing the best possible customer service and ensuring that our customers have a positive shopping experience. However, we understand that there might be instances where you have concerns or complaints about our products or services. In such cases, we are here to assist you and address your issues in a prompt and efficient manner.
How to File a Complaint:
If you have a complaint, you can communicate with us through various channels. You can file a complaint via email at firstname.lastname@example.org, reach out to us via WhatsApp, or use our chat feature on the website. Whichever means of communication you choose, we are ready to listen to your concerns and assist you.
We take complaints seriously, and we aim to respond substantively to any received complaints within 14 days of receipt. Rest assured that we will address your complaint with due diligence and provide you with a substantive response within the specified period.
Product and Service Complaints:
Whether you have a complaint about a product or a concern about our services, we encourage you to reach out to us. We value your feedback, and your input helps us identify areas for improvement and enhance our customer experience.
European ODR Platform:
If, for any reason, you are not satisfied with the handling of your complaint, you have the option to use the European Online Dispute Resolution (ODR) platform. The ODR platform is an independent online platform provided by the European Commission to help consumers and traders resolve disputes related to online purchases in an efficient and impartial manner.
You can access the European ODR platform by visiting https://ec.europa.eu/consumers/odr/. Please note that the use of the ODR platform is voluntary and that you may also choose to resolve your complaint through other means.
At Furnicher, we strive to deliver excellent products and services, and your satisfaction is our priority. If you encounter any issues or have any complaints, please do not hesitate to contact us. Our dedicated customer support team is here to assist you and ensure that your concerns are addressed promptly and professionally.
Thank you for choosing Furnicher, and we look forward to serving you with the utmost care and dedication.